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Faded Footsteps – Return & Refund Policy

Last updated: [09/02/2026

This Return & Refund Policy explains how refunds, cancellations, and returns are handled for all Faded Footsteps events, digital products, and membership services (“Services”). By purchasing or accessing our Services, you agree to the terms below.

1. Event Tickets/Private Investigation/Services

1.1 All Sales Are Final

Tickets for Faded Footsteps events, private investigations or services are non‑refundable and non‑transferable, except where required by law or explicitly stated otherwise.

1.2 Cancellations by Faded Footsteps

If we cancel an event or service, you will be offered:

A full refund or

A transfer to a rescheduled date (if available)

1.3 Rescheduling

If an event is rescheduled, your ticket will automatically transfer to the new date. If you cannot attend, you may request a refund within 7 days of the reschedule announcement.

1.4 No‑Show Policy

Guests who do not attend their booked event are not eligible for refunds or credits.

1.5 Removal Due to Conduct

If a guest is removed from an event for:

Unsafe behaviour

Disruptive conduct

Being under the influence of drugs or alcohol

Violating venue rules

…no refund will be issued.

2. Digital Products & Content

2.1 Non‑Refundable

All digital products — including videos, audio files, downloads, and exclusive content — are non‑refundable once delivered or accessed.

2.2 Technical Issues

If you experience a technical issue preventing access to purchased digital content, we will:

Assist in resolving the issue

Re‑deliver the content if needed

Refunds are only issued if the problem cannot be resolved.

3. Memberships & Subscriptions

3.1 Billing

Membership fees are billed on a monthly or annual basis, depending on your chosen plan.

3.2 Cancellation

You may cancel your membership at any time.
Your access will continue until the end of the current billing period.

3.3 Refunds

Membership payments are non‑refundable, including:

Partial months

Unused benefits

Early cancellation

3.4 Changes to Membership Benefits

If benefits change, refunds are not issued. We will notify members of significant updates.

4. Merchandise

4.1 Returns

Physical merchandise may be returned within 14 days of delivery if:

It is unused

In original condition

In original packaging

4.2 Non‑Returnable Items

Used items

Custom or personalised products

Clearance items

4.3 Faulty or Damaged Goods

If an item arrives damaged or defective, contact us within 7 days for a replacement or refund.

5. How to Request a Refund or Support

To request support or discuss an issue with your purchase, contact:
fadedfootstepsltd@outlook.com

Please include:

Your name

Order or ticket number

Event date (if applicable)

Description of the issue

We aim to respond within 3–5 business days.

6. Policy Updates

We may update this policy from time to time. The latest version will always be available on our website.

Faded Footsteps – Terms of Service

Last updated: 09/02/2026

These Terms of Service (“Terms”) govern your access to and use of Faded Footsteps events, digital content, membership services, websites, and related offerings (“Services”). By purchasing a ticket, accessing our website, joining our membership, or participating in any Faded Footsteps activity, you agree to these Terms.

If you do not agree, you must not use our Services.

1. About Faded Footsteps

Faded Footsteps provides immersive paranormal experiences, heritage‑based storytelling events, host of private investigations, digital content, and community membership services. Our events take place in historic venues and may involve low‑light environments, atmospheric effects, unstable services and the use of paranormal‑themed equipment.

2. Eligibility

You must:

•              Be at least 18 years old to attend events unless otherwise stated.

•              Be legally able to enter into a binding contract.

•              Provide accurate information when booking or creating an account.

We reserve the right to refuse entry or service to anyone who violates these Terms.

3. Event Participation Terms

3.1 Ticketing & Payments

•              All ticket sales are final unless otherwise stated.

•              Refunds are only issued if Faded Footsteps cancels or reschedules an event.

•              Tickets may not be resold for commercial gain without written permission.

3.2 Safety & Conduct

By attending an event, you agree to:

•              Follow all instructions from staff and venue representatives.

•              Behave respectfully toward staff, other guests, and the venue.

•              Not engage in disruptive, aggressive, or unsafe behaviour.

•              Not attend under the influence of drugs or excessive alcohol.

We may remove any participant who poses a safety risk or disrupts the experience.

3.3 Health & Risk Acknowledgement

Events may include:

•              Low lighting or darkness

•              Uneven floors or historic building hazards

•              Sudden sounds or atmospheric effects

•              Emotional or supernatural‑themed content

By attending, you acknowledge that:

•              Participation is voluntary and at your own risk.

•              You are responsible for your own physical and emotional wellbeing.

•              Faded Footsteps is not liable for injuries resulting from failure to follow safety instructions or venue rules.

If you have medical conditions (e.g., heart issues, epilepsy, mobility limitations), please contact us before booking.

3.4 Equipment Use

Some events may involve the use of paranormal‑themed devices

You agree to:

•              Use equipment responsibly.

•              Not dismantle, damage, or misuse devices.

•              Pay for repair or replacement if equipment is damaged through negligence.

4. Venue Access & Restrictions

Historic venues may impose additional rules. These may include:

•              Restricted areas

•              No‑touch policies

•              Photography limitations

•              Emergency procedures

Failure to comply may result in removal without refund.

5. Digital Content Terms

5.1 Ownership

All digital content — including videos, audio, images, branding, and written materials — is owned by Faded Footsteps unless otherwise stated.

5.2 Usage Rights

You may:

•              View or stream content for personal use only.

You may not:

•              Reproduce, distribute, or sell our content.

•              Upload our content to other platforms without permission.

•              Use our branding or materials for commercial purposes.

5.3 User‑Generated Content

If you submit content (e.g., photos, testimonials, evidence captures), you grant Faded Footsteps a non‑exclusive licence to:

•              Display, share, or promote the content as part of our Services.

You retain full ownership of your submissions.

6. Membership & Subscription Terms

6.1 Billing

•              Memberships may be billed monthly or annually.

•              Payments renew automatically unless cancelled.

•              You may cancel at any time; benefits continue until the end of the billing period.

•              No partial refunds are issued for unused time.

6.2 Member Benefits

Benefits may include:

•              Exclusive content

•              Priority booking

•              Discounts

•              Community access

•              Behind‑the‑scenes updates

Benefits may change over time. We will notify members of significant changes.

6.3 Community Conduct

Members must:

•              Treat others with respect.

•              Not harass, threaten, or abuse other members.

•              Not share private community content outside the platform.

We may suspend or terminate membership for violations.

7. Website & Platform Terms

7.1 Acceptable Use

You agree not to:

•              Attempt to hack, disrupt, or misuse our website or systems.

•              Upload harmful or illegal content.

•              Impersonate others or provide false information.

7.2 Accounts

You are responsible for:

•              Keeping your login details secure.

•              All activity under your account.

8. Privacy

Your privacy matters to us. Our Privacy Policy explains how we collect and use your data. By using our Services, you consent to our data practices.

9. Disclaimers

9.1 Paranormal Claims

Faded Footsteps does not guarantee paranormal activity or results. Experiences are subjective and may vary.

9.2 No Professional Advice

Our content and events are for entertainment and educational purposes only.

9.3 Service Availability

We may modify, suspend, or discontinue Services at any time.

10. Limitation of Liability

To the fullest extent permitted by law:

•              Faded Footsteps is not liable for indirect, incidental, or consequential damages.

•              Our total liability for any claim is limited to the amount you paid for the relevant Service.

Nothing in these Terms excludes liability where it cannot be excluded by law.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our Services constitutes acceptance of the updated Terms.

Faded Footsteps – Privacy Policy

Last updated: 09/02/2026

Faded Footsteps are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you attend our events, use our website, access our digital content, or join our membership services (“Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Name

Email address

Phone number

Billing information

Account login details (if applicable)

1.2 Event‑Related Information

Ticket purchases

Attendance records

Emergency contact details (if required by venue)

Any health or accessibility information you voluntarily provide

1.3 Technical & Usage Data

IP address

Device information

Browser type

Pages visited

Cookies and tracking data

1.4 Content You Provide

Photos, videos, or audio you submit

Testimonials or feedback

Evidence captures (if you choose to share them)

2. How We Use Your Information

We use your information to:

Process bookings and payments

Provide event access and membership services

Communicate updates, confirmations, and safety information

Improve our website and digital content

Deliver personalised content or recommendations

Maintain safety and comply with venue requirements

Respond to enquiries or support requests

We only use your information when we have a lawful basis to do so, such as consent, contract fulfilment, or legitimate interest.

3. How We Share Your Information

We may share your information with:

3.1 Service Providers

Trusted third parties who help us operate our Services, such as:

Payment processors

Ticketing platforms

Email service providers

Website hosting services

These providers only receive the information necessary to perform their functions.

3.2 Venue Partners

For safety and operational reasons, we may share:

Your name

Booking details

Emergency information (if required)

3.3 Legal Requirements

We may disclose information if required to:

Comply with the law

Respond to lawful requests

Protect our rights, safety, or property

We never sell your personal data.

4. Cookies & Tracking Technologies

Our website may use cookies to:

Improve performance

Analyse traffic

Remember preferences

Enhance user experience

You can manage or disable cookies through your browser settings.

5. Data Storage & Security

We take reasonable steps to protect your information, including:

Secure servers

Encrypted connections (HTTPS)

Access controls

Regular security reviews

However, no system is completely secure, and we cannot guarantee absolute protection.

6. Data Retention

We keep your information only for as long as necessary to:

Provide our Services

Meet legal obligations

Resolve disputes

Maintain business records

When data is no longer needed, we securely delete or anonymise it.

7. Your Rights (UK & GDPR)

You have the right to:

Access your personal data

Correct inaccurate information

Request deletion (“right to be forgotten”)

Restrict or object to processing

Withdraw consent at any time

Request a copy of your data

To exercise these rights, contact us at:
fadedfootstepsltd@outlook.com

8. Children’s Privacy

Our Services are not intended for individuals under 18 unless explicitly stated. We do not knowingly collect data from minors without appropriate consent.

9. Third‑Party Links

Our website or content may contain links to third‑party sites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.