Who we are
Faded Footsteps is a Midlands based paranormal ghost hunting events company focused on exploring historic locations across the UK and bringing their stories to life.
We host immersive ghost-hunting experiences in real, character-filled buildings, blending traditional investigation methods with more modern and creative approaches. We offer various options to experience the unknown whether this be through an event, private investigation or private event we cater for all experiences.
Alongside our investigations, we also offer collaborations and creative experiences that encourage a deeper connection to the unseen. Along with original content inspired by folklore, history, horror, and the paranormal.
Everything we create is meant to feel thoughtful and meaningful, balancing authenticity with a sense of mystery.
Whether you join us for a night of investigation or follow our content online, Faded Footsteps offers a space for those drawn to the paranormal, horror, and the unexplained.
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Faded Footsteps – Return & Refund Policy
Last updated: [09/02/2026
This Return & Refund Policy explains how refunds, cancellations, and returns are handled for all Faded Footsteps events, digital products, and membership services (“Services”). By purchasing or accessing our Services, you agree to the terms below.
1. Event Tickets/Private Investigation/Services
1.1 All Sales Are Final
Tickets for Faded Footsteps events, private investigations or services are non‑refundable and non‑transferable, except where required by law or explicitly stated otherwise.
1.2 Cancellations by Faded Footsteps
If we cancel an event or service, you will be offered:
A full refund or
A transfer to a rescheduled date (if available)
1.3 Rescheduling
If an event is rescheduled, your ticket will automatically transfer to the new date. If you cannot attend, you may request a refund within 7 days of the reschedule announcement.
1.4 No‑Show Policy
Guests who do not attend their booked event are not eligible for refunds or credits.
1.5 Removal Due to Conduct
If a guest is removed from an event for:
Unsafe behaviour
Disruptive conduct
Being under the influence of drugs or alcohol
Violating venue rules
…no refund will be issued.
2. Digital Products & Content
2.1 Non‑Refundable
All digital products — including videos, audio files, downloads, and exclusive content — are non‑refundable once delivered or accessed.
2.2 Technical Issues
If you experience a technical issue preventing access to purchased digital content, we will:
Assist in resolving the issue
Re‑deliver the content if needed
Refunds are only issued if the problem cannot be resolved.
3. Memberships & Subscriptions
3.1 Billing
Membership fees are billed on a monthly or annual basis, depending on your chosen plan.
3.2 Cancellation
You may cancel your membership at any time.
Your access will continue until the end of the current billing period.3.3 Refunds
Membership payments are non‑refundable, including:
Partial months
Unused benefits
Early cancellation
3.4 Changes to Membership Benefits
If benefits change, refunds are not issued. We will notify members of significant updates.
4. Merchandise
4.1 Returns
Physical merchandise may be returned within 14 days of delivery if:
It is unused
In original condition
In original packaging
4.2 Non‑Returnable Items
Used items
Custom or personalised products
Clearance items
4.3 Faulty or Damaged Goods
If an item arrives damaged or defective, contact us within 7 days for a replacement or refund.
5. How to Request a Refund or Support
To request support or discuss an issue with your purchase, contact:
fadedfootstepsltd@outlook.comPlease include:
Your name
Order or ticket number
Event date (if applicable)
Description of the issue
We aim to respond within 3–5 business days.
6. Policy Updates
We may update this policy from time to time. The latest version will always be available on our website.
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Faded Footsteps – Terms of Service
Last updated: 09/02/2026
These Terms of Service (“Terms”) govern your access to and use of Faded Footsteps events, digital content, membership services, websites, and related offerings (“Services”). By purchasing a ticket, accessing our website, joining our membership, or participating in any Faded Footsteps activity, you agree to these Terms.
If you do not agree, you must not use our Services.
1. About Faded Footsteps
Faded Footsteps provides immersive paranormal experiences, heritage‑based storytelling events, host of private investigations, digital content, and community membership services. Our events take place in historic venues and may involve low‑light environments, atmospheric effects, unstable services and the use of paranormal‑themed equipment.
2. Eligibility
You must:
• Be at least 18 years old to attend events unless otherwise stated.
• Be legally able to enter into a binding contract.
• Provide accurate information when booking or creating an account.
Pregnancy safety notice:
Our events may involve prolonged standing, confined spaces, sensory deprivation, physical stressors and unpredictable environmental changes.
To ensure the safety of all guests and in line with our insurance requirements, participation in our activities is not permitted for anyone who is currently pregnant.
We reserve the right to refuse entry or service to anyone who violates these Terms.
3. Event Participation Terms
3.1 Ticketing & Payments
• All ticket sales are final unless otherwise stated.
• Refunds are only issued if Faded Footsteps cancels or reschedules an event.
• Tickets may not be resold for commercial gain without written permission.
3.2 Safety & Conduct
By attending an event, you agree to:
• Follow all instructions from staff and venue representatives.
• Behave respectfully toward staff, other guests, and the venue.
• Not engage in disruptive, aggressive, or unsafe behaviour.
• Not attend under the influence of drugs or excessive alcohol.
We may remove any participant who poses a safety risk or disrupts the experience.
3.3 Health & Risk Acknowledgement
Events may include:
• Low lighting or darkness
• Uneven floors or historic building hazards
• Sudden sounds or atmospheric effects
• Emotional or supernatural‑themed content
By attending, you acknowledge that:
• Participation is voluntary and at your own risk.
• You are responsible for your own physical and emotional wellbeing.
• Faded Footsteps is not liable for injuries resulting from failure to follow safety instructions or venue rules.
If you have medical conditions (e.g., heart issues, epilepsy, mobility limitations), please contact us before booking.
3.4 Equipment Use
Some events may involve the use of paranormal‑themed devices
You agree to:
• Use equipment responsibly.
• Not dismantle, damage, or misuse devices.
• Pay for repair or replacement if equipment is damaged through negligence.
4. Venue Access & Restrictions
Historic venues may impose additional rules. These may include:
• Restricted areas
• No‑touch policies
• Photography limitations
• Emergency procedures
Failure to comply may result in removal without refund.
5. Digital Content Terms
5.1 Ownership
All digital content — including videos, audio, images, branding, and written materials — is owned by Faded Footsteps unless otherwise stated.
5.2 Usage Rights
You may:
• View or stream content for personal use only.
You may not:
• Reproduce, distribute, or sell our content.
• Upload our content to other platforms without permission.
• Use our branding or materials for commercial purposes.
5.3 User‑Generated Content
If you submit content (e.g., photos, testimonials, evidence captures), you grant Faded Footsteps a non‑exclusive licence to:
• Display, share, or promote the content as part of our Services.
You retain full ownership of your submissions.
6. Membership & Subscription Terms
6.1 Billing
• Memberships may be billed monthly or annually.
• Payments renew automatically unless cancelled.
• You may cancel at any time; benefits continue until the end of the billing period.
• No partial refunds are issued for unused time.
6.2 Member Benefits
Benefits may include:
• Exclusive content
• Priority booking
• Discounts
• Community access
• Behind‑the‑scenes updates
Benefits may change over time. We will notify members of significant changes.
6.3 Community Conduct
Members must:
• Treat others with respect.
• Not harass, threaten, or abuse other members.
• Not share private community content outside the platform.
We may suspend or terminate membership for violations.
7. Website & Platform Terms
7.1 Acceptable Use
You agree not to:
• Attempt to hack, disrupt, or misuse our website or systems.
• Upload harmful or illegal content.
• Impersonate others or provide false information.
7.2 Accounts
You are responsible for:
• Keeping your login details secure.
• All activity under your account.
8. Privacy
Your privacy matters to us. Our Privacy Policy explains how we collect and use your data. By using our Services, you consent to our data practices.
9. Disclaimers
9.1 Paranormal Claims
Faded Footsteps does not guarantee paranormal activity or results. Experiences are subjective and may vary.
9.2 No Professional Advice
Our content and events are for entertainment and educational purposes only.
9.3 Service Availability
We may modify, suspend, or discontinue Services at any time.
10. Limitation of Liability
To the fullest extent permitted by law:
• Faded Footsteps is not liable for indirect, incidental, or consequential damages.
• Our total liability for any claim is limited to the amount you paid for the relevant Service.
Nothing in these Terms excludes liability where it cannot be excluded by law.
11. Changes to These Terms
We may update these Terms from time to time. Continued use of our Services constitutes acceptance of the updated Terms.
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Faded Footsteps – Privacy Policy
Last updated: 09/02/2026
Faded Footsteps are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you attend our events, use our website, access our digital content, or join our membership services (“Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Name
Email address
Phone number
Billing information
Account login details (if applicable)
1.2 Event‑Related Information
Ticket purchases
Attendance records
Emergency contact details (if required by venue)
Any health or accessibility information you voluntarily provide
1.3 Technical & Usage Data
IP address
Device information
Browser type
Pages visited
Cookies and tracking data
1.4 Content You Provide
Photos, videos, or audio you submit
Testimonials or feedback
Evidence captures (if you choose to share them)
2. How We Use Your Information
We use your information to:
Process bookings and payments
Provide event access and membership services
Communicate updates, confirmations, and safety information
Improve our website and digital content
Deliver personalised content or recommendations
Maintain safety and comply with venue requirements
Respond to enquiries or support requests
We only use your information when we have a lawful basis to do so, such as consent, contract fulfilment, or legitimate interest.
3. How We Share Your Information
We may share your information with:
3.1 Service Providers
Trusted third parties who help us operate our Services, such as:
Payment processors
Ticketing platforms
Email service providers
Website hosting services
These providers only receive the information necessary to perform their functions.
3.2 Venue Partners
For safety and operational reasons, we may share:
Your name
Booking details
Emergency information (if required)
3.3 Legal Requirements
We may disclose information if required to:
Comply with the law
Respond to lawful requests
Protect our rights, safety, or property
We never sell your personal data.
4. Cookies & Tracking Technologies
Our website may use cookies to:
Improve performance
Analyse traffic
Remember preferences
Enhance user experience
You can manage or disable cookies through your browser settings.
5. Data Storage & Security
We take reasonable steps to protect your information, including:
Secure servers
Encrypted connections (HTTPS)
Access controls
Regular security reviews
However, no system is completely secure, and we cannot guarantee absolute protection.
6. Data Retention
We keep your information only for as long as necessary to:
Provide our Services
Meet legal obligations
Resolve disputes
Maintain business records
When data is no longer needed, we securely delete or anonymise it.
7. Your Rights (UK & GDPR)
You have the right to:
Access your personal data
Correct inaccurate information
Request deletion (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time
Request a copy of your data
To exercise these rights, contact us at:
fadedfootstepsltd@outlook.com8. Children’s Privacy
Our Services are not intended for individuals under 18 unless explicitly stated. We do not knowingly collect data from minors without appropriate consent.
9. Third‑Party Links
Our website or content may contain links to third‑party sites. We are not responsible for their privacy practices or content.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.